Set up, change or cancel my Virgin Media Direct Debit

It’s easy to go online and set up a Direct Debit to pay for your Virgin Media services. We can also help if you need to change your current details or cancel your Direct Debit altogether.

How to set up your Direct Debit

At Virgin Media, we like to keep things simple – especially when it comes to billing and payments. That’s why we recommend setting up a Direct Debit. It’s the easiest and most hassle-free way to pay for your Virgin Media services each month. Your payments will be taken automatically too – so no more worrying about missing your payment date.

Please note, you’ll need to clear your outstanding balance to set up a Direct Debit.

To set up a Direct Debit, you’ll need:

When you’ve got these details to hand, you’re ready to set up your Direct Debit.

Once you submit the form, we’ll send you a confirmation email. You’ll then be able to view your bill, along with your payment date.

How to change your Direct Debit details online

Sign in to your My Virgin Media account and head to the Billing section to view your latest bill. Here you can check and edit your current Direct Debit details – as well as change your preferred payment date.

Please note, you’ll need to clear your outstanding balance to change your Direct Debit details and you’ll only be able to make up to 2 changes in a 12 month period.